Residential recurring service is not a fixed-term service contract. A client may discontinue recurring cleaning at any time without an early-termination fee and without any obligation to purchase future cleanings.

Cancellation or rescheduling charges, when applicable, relate only to individual appointments already scheduled and are not penalties for ending recurring service.

Pricing is based on information reasonably available when an estimate is prepared, including property size, room count, condition, service frequency, occupancy, photographs, walkthroughs, client descriptions, accessibility, requested tasks and anticipated labor.

Unless expressly identified as fixed, an estimate assumes actual conditions substantially match the information provided.

The scope of work is agreed upon at the onset of service. If actual conditions or requested work materially differ from the information used to establish the service, The Weaver Standard may reevaluate the scope and price.

Adjustments may be made upward or downward so that pricing fairly reflects the work actually required. Material additions should be authorized by the client whenever reasonably practicable before additional work is performed.

A first-time or Initial Reset cleaning generally requires additional time and detail to establish a maintainable baseline. Recurring pricing assumes the agreed service frequency and a reasonably maintained condition.

Extended gaps, repeated skipped visits, events, construction, occupancy changes, new pets or unusual buildup may require a revised scope or price.

Appointments are generally scheduled using arrival windows rather than exact guaranteed arrival times. Traffic, weather, previous appointments, staffing, access conditions and unforeseen property conditions may affect arrival.

We will make reasonable efforts to communicate material delays.

The Weaver Standard may adjust routes, teams or appointment times when operationally necessary. We value continuity and make reasonable efforts to provide consistent personnel; however, a specific cleaner or cleaning team is not guaranteed.

Qualified substitutions may be made. Only authorized management may approve permanent scheduling, pricing, discount, credit, payment-arrangement or material scope changes.

The Weaver Standard may postpone, shorten, reschedule or cancel service when weather, road conditions, public emergencies, illness, utility failures or other circumstances make travel or service unsafe or impractical.

Clients will not be charged a cancellation fee when The Weaver Standard cancels service for these reasons.

Clients are responsible for providing safe and reliable access at the scheduled time. Keys, access cards, gate codes, lockbox information, alarm instructions, concierge procedures, parking requirements and restricted-area rules must be accurate and current.

We will exercise reasonable care with access credentials. Clients should promptly notify us when credentials or security procedures change.

If the team arrives as scheduled but cannot obtain authorized access within a reasonable period, the visit may be treated as a lockout under our Payment, Cancellation, Refund & Dispute Policy. Reasonable efforts will be made to contact the client before the team departs.

Personnel are expected to act professionally, respect client property and work only within authorized areas.

Clients should direct pricing, scheduling, complaints, contractual questions and material scope changes to management rather than asking cleaning personnel to renegotiate company terms on site.

Clients are asked not to divert or privately hire current The Weaver Standard personnel to perform substantially similar services outside the company while that individual is actively working with us.

Any restriction or remedy applies only to the extent permitted by applicable law and does not restrict lawful employment rights.

The Weaver Standard ordinarily provides standard professional cleaning supplies and equipment appropriate to the agreed service. Clients should disclose allergies, sensitivities, manufacturer restrictions, specialty surfaces, delicate finishes or prohibited products before service.

Specialty products or equipment may require separate pricing or client provision.

Clients may request the use of a particular product, subject to approval. We may decline products that appear unsafe, unlabeled, expired, improperly diluted, incompatible or unsuitable for the intended surface.

Pets may remain in the property when their presence is safe and disclosed. Aggressive, highly anxious, territorial, escape-prone or disruptive animals must be appropriately secured.

We exercise reasonable care around doors and gates; however, the client remains responsible for appropriate containment. Cleaning personnel do not feed, walk, medicate, transport, restrain or supervise pets unless a separate service expressly provides otherwise.

Ordinary pet hair may be addressed within the applicable cleaning scope. Animal urine, feces, vomit, concentrated odor, contaminated bedding or similar waste may be serviced as an additional sanitation service when conditions fall within our approved capabilities.

Pricing depends upon severity, affected area, material, labor, sanitation requirements, PPE and disposal. Extensive contamination or conditions presenting a significant biological or occupational hazard may be declined or referred.

Clients are responsible for supervising children, guests and other occupants. Cleaning personnel do not provide childcare, elder supervision or personal care. Occupants should avoid active work areas, wet floors, cords, equipment and cleaning products.

Occupied homes and workplaces are welcome when service can be performed safely and efficiently. Meetings, contractors, movers, maintenance personnel, deliveries or other activity that materially interferes with cleaning may require an adjustment to timing, scope or price.

Clients should secure cash, jewelry, medications, negotiable instruments, collectibles, irreplaceable property, confidential materials and unusually fragile items before service.

Clients should disclose loose fixtures, cracked surfaces, unstable furniture, deteriorated caulk, failing finishes, damaged blinds, unsecured artwork, weakened shelving, peeling coatings and other known pre-existing conditions.

Ordinary cleaning may reveal or worsen latent deterioration that was already present.

If The Weaver Standard causes accidental damage, the client should notify management promptly and preserve the item and reasonable documentation. We will investigate in good faith and may repair, replace, reimburse or refer the matter to insurance as appropriate.

Firearms, ammunition and dangerous weapons must be securely stored and removed from cleaning surfaces. Personnel will not handle or relocate firearms or ammunition. Service may be suspended when an unsecured weapon creates a safety concern.

Personnel will not knowingly handle illegal drugs, suspected contraband, unknown powders, explosive materials, hazardous chemicals or improperly stored dangerous substances. Work may stop when a reasonable safety or legal concern exists.

Personnel use only approved step ladders and safe equipment within company procedures. Roofs, high exterior areas, tall ledges, chandeliers and areas requiring unsafe climbing are excluded unless specifically assessed and approved.

Personnel will not stand on furniture, countertops, tubs, railings or improvised platforms.

Heavy furniture and major appliances are not routinely moved. Refrigerators, ranges, washers, dryers, large beds, entertainment centers and loaded cabinets will be cleaned around or beneath only where safely accessible.

Personnel do not disconnect gas, water, electrical or vent connections merely to clean behind an item.

Adequate lighting, safe temperature, running water and electricity must be available when reasonably necessary for the requested work. Clients should identify known electrical, plumbing, structural, ventilation or other hazards.

Active infestations involving bedbugs, fleas, lice, roaches, rodents, stinging insects or similar pests may require postponement until professionally addressed. Routine cleaning is not pest-control treatment.

Routine cleaning does not include remediation of mold, asbestos, lead dust, sewage, hazardous building materials, chemical contamination or other regulated environmental hazards. Professional assessment or remediation may be required before cleaning resumes.

Excessive clutter, blocked pathways, decomposition, heavy nicotine residue, severe grease, significant waste accumulation or conditions substantially beyond ordinary cleaning require separate evaluation. We may revise the scope, require preparatory work, quote specialty service or decline work outside our capabilities.

Window service is limited to safely accessible components included in the agreed scope. Exterior windows, screens, tracks, storm windows, hard-water restoration, paint removal, high glass and ladder-intensive work may require separate pricing or be excluded.

Clients should disclose natural stone, specialty metals, unsealed wood, antique finishes, waxed floors, hand-painted surfaces, specialty coatings, luxury materials and manufacturer-specific care requirements. We may decline treatment where the safe method is uncertain.

Routine trash and recycling are included only where specified. Excessive volume, bulk items, construction debris, hazardous waste, liquids, sharps, chemicals, electronics, medical waste and regulated materials are excluded unless specifically authorized and legally serviceable.

We may photograph or otherwise document relevant property conditions, completed work, damage concerns, access issues, unusual conditions or scope changes for estimates, quality control, safety, insurance, dispute response or service records.

Identifiable interior photographs will not be used publicly for advertising without separate permission.

Threats, harassment, discrimination, sexual misconduct, intimidation, deliberate unsafe conduct or abusive treatment of personnel may result in immediate suspension or termination of service. The same professional standard applies to our personnel.

Personnel may stop, decline or leave work when they reasonably encounter an undisclosed condition presenting a health, safety, legal, security or property risk. When practicable, management will explain what must change before service can resume.

We may discontinue future service for nonpayment, repeated lockouts or late cancellations, unsafe conditions, abusive conduct, material misrepresentation of scope or legitimate operational reasons.

Ending future service does not create a charge for unscheduled future cleanings.

Accepted methods may include secure card or bank payment, electronic invoice/payment link and other payment methods approved by The Weaver Standard. Available methods may vary by account or service.

Clients who prefer not to maintain a payment method on file may receive an invoice or secure payment link by email or another approved electronic method and initiate payment themselves.

A client may separately authorize our payment processor to securely retain an eligible payment method for future charges.

This option is voluntary unless a separately disclosed service arrangement expressly requires otherwise. The Weaver Standard does not need to retain a client’s full payment-card number in ordinary business records when the payment processor securely handles that information.

Invoices are due according to the due date stated on the invoice, estimate or approved account terms. Approved commercial accounts may receive separately established written payment terms.

The Weaver Standard may send payment reminders and suspend future service while an undisputed balance remains past due.

Any applicable late charge will be disclosed and applied only to the extent permitted by law.

A declined card, failed bank debit, returned check, reversed transfer or canceled payment does not eliminate the legitimate underlying balance.

Any returned-payment or processor-related fee charged to the client must be properly disclosed and permitted by applicable law.

Clients may discontinue recurring residential service at any time. The following applies only to an individual appointment already reserved.

• More than 48 hours before service: No cancellation fee.
• 24–48 hours before service: Up to 50% of the scheduled service may apply.
• Less than 24 hours / same-day cancellation: Up to 100% of the scheduled service may apply.

Management may reduce or waive a cancellation charge for emergencies, severe weather, illness, hardship or other circumstances at its discretion.

If a team arrives as scheduled but cannot enter because authorized access was not provided, a key or code is unavailable, building personnel deny access or the client is absent when their presence was required, the visit may be charged up to the amount applicable to a same-day cancellation.

Reasonable efforts will be made to contact the client before the team leaves.

If we must reschedule because of weather, unsafe roads, illness, staffing emergency, equipment failure, public emergency or another operational necessity, the client will not be charged a cancellation fee for our schedule change.

Recurring prices reflect the expected service interval. A skipped or substantially delayed visit may create additional buildup, and the next visit may therefore be repriced based upon the actual work required.

If the work is materially less than anticipated, pricing may also be adjusted downward where appropriate.

Clients should report a material cleaning concern within 24 hours of service, preferably with photographs or a clear description of the affected area.

We will evaluate the concern promptly. When appropriate, our primary remedy is a reasonable opportunity to return and correct the specific service deficiency at no additional charge.

Because cleaning is a service that can often be corrected, re-performance is ordinarily the first remedy for a verified service deficiency.

A refund or credit may be offered when re-performance is impractical, unsuccessful, inappropriate or otherwise approved by management. Approved electronic refunds should ordinarily be returned through the original payment channel when reasonably possible.

A client who believes a charge is incorrect is encouraged to contact The Weaver Standard promptly so that we can investigate. Nothing in this policy prevents a client from exercising lawful cardholder or banking rights.

If a payment dispute is filed, we may provide relevant records to the payment processor, financial institution, card network or other authorized party as reasonably necessary to respond.

Relevant documentation may include:

• Accepted estimates and service scopes
• Policy acknowledgments
• Appointment and service records
• Invoices and payment authorizations
• Client communications
• Relevant service photographs
• Access records
• Scope-change approvals
• Service notes and re-clean offers
• Evidence that the agreed service was performed or made available

Approved commercial accounts may have purchase-order, deposit, retainer, recurring-invoice, net-payment or other written billing terms. A specific written commercial term controls where it expressly differs from this general policy.